RETURN AND REFUND POLICY
1.Parties
This Return and Refund Policy (“Policy”) has been prepared by Tibet Atıcı, operating at […] address with Turkish Tax Identification Number 7540458523 (“Seller”), for the purpose of informing the person who purchases its services/products through the website atici.us (“Buyer”), whose details are given below and constitutes an integral part of the Delivery and Return Terms and Conditions and Distance Sales Agreement (“Agreement”) executed between parties.
The Buyer and the Seller shall hereinafter be individually referred to as a “Party” and collectively as the “Parties”.
The Buyer acknowledges, declares and undertakes that they have read the entire Policy, fully understand its content and approve all its provisions.
2.Subject Matter
The subject of this Policy is the determination of the rights and obligations of the Parties, regarding the return of the product and refund of the price for the product ordered electronically by the Buyer through the Seller’s website atici.us, in accordance with the provisions of the Turkish Commercial Code, the Turkish Code of Obligations, Law No. 6502 on the Protection of Consumers, and the Regulation on Distance Contracts.
The Buyer acknowledges, declares, and accepts, within the framework of this Policy, that the Buyer has been informed in a clear, comprehensible, and internet-appropriate manner about Seller’s name, trade name, registered address, telephone number, and other contact details, as well as the return and refund conditions, that such preliminary information has been electronically confirmed by the Buyer; and that the order was subsequently placed.
3. Return in Case of Non-Performance and Defect
3.1. In the event that it becomes impossible to fulfill the product or service order, the Seller shall notify the Buyer in writing or via a durable medium within three (3) days from the date it becomes aware of such impossibility, and shall refund all payments received, including any delivery costs if applicable, to the Buyer no later than fourteen (14) days from the date of notification.
3.2. In the event that the Buyer’s credit card is used by unauthorized persons in an unjust or unlawful manner, not due to the Buyer’s fault, and the relevant bank or financial institution does not pay the price of the goods or services to the Seller, the Buyer is obliged to return the goods or services to the Seller within three (3) days, provided that they have been delivered to the Buyer. In this case, delivery costs shall be borne by the Buyer.
3.3. The services provided by the Seller are intended for end consumers within the scope of retail sales; if the Seller suspects that the Buyer intends to resell the goods, the Seller reserves the right to cancel the order and withhold delivery of the products, even if this Agreement has been concluded.
3.4. The Buyer must inspect the product before taking delivery. Products that are defective or damaged and detectable by ordinary inspection must not be accepted from the Seller’s representative or the shipping company. If the Buyer fails to inspect the product and takes delivery, they shall be deemed to have accepted the product as sound and undamaged.
4. Right of Withdrawal of the Buyer
4.1. The provisions and conditions set forth under this Article 4 shall only apply if the Buyer qualifies as a consumer within the meaning of the relevant legislation.
4.2. For Buyers who qualify as consumers under Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts, the right of withdrawal and its exercise are as follows:
Pursuant to the relevant provisions of Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts;
The consumer Buyer has the right to withdraw from the contract without giving any reason and without incurring any penalty, within fourteen (14) days from the date of conclusion of the contract in the case of service contracts, and within fourteen (14) days from the date of receipt of the goods in the case of distance sales of goods. It is sufficient that the notification regarding the exercise of the right of withdrawal is made to the Seller in writing or via a durable medium within this period. The contact information of the Seller to which the withdrawal notification can be sent is as follows:
Full Address:
E-mail:
The consumer Buyer shall be informed immediately after the notification regarding the exercise of the right of withdrawal reaches the Seller.
4.3. The Seller shall refund all payments made by the consumer Buyer for the relevant goods or services to the Seller, including any delivery costs, within fourteen (14) days from the date the Seller receives the notification regarding the exercise of the right of withdrawal, using the same payment method used for the purchase and without imposing any cost or obligation on the consumer Buyer.
4.4. In case the consumer Buyer exercises the right of withdrawal, the carrier company responsible for receiving the returned product shall be […] or […], which are the companies contracted by the Seller. If the goods are returned via the carrier specified herein, the consumer Buyer shall not bear any costs related to the return. If the consumer Buyer uses a carrier other than the Seller’s contracted carrier for returning the goods, the Seller shall not be responsible for return shipping costs or any damage that may occur during shipment. If the contracted carrier does not have a branch in the consumer Buyer’s location, the Seller shall ensure the collection of the goods from the consumer Buyer without requesting any additional cost.
4.5. The consumer Buyer must return the goods to the Seller within ten (10) days from the date of submitting the notification regarding the exercise of the right of withdrawal. The returned goods must include the invoice, box, packaging, any standard accessories, and any promotional gifts provided with the purchase, all in complete and undamaged condition. The consumer Buyer must use the goods in accordance with their functionality, technical specifications, and user instructions during the withdrawal period; otherwise, the Buyer shall be liable for any changes or damage to the goods.
4.6. Refunds of order payments made via bank accounts or credit cards and the reflection of these refunds to the consumer Buyer’s account are entirely dependent on the banking process. Therefore, the Seller cannot intervene in case of possible delays. Consequently, it may take a long time for the refunded amount to appear in the consumer Buyer’s bank account or on their credit card.
4.7. Pursuant to Article 15 of the Distance Sales Regulation, the right of withdrawal of the consumer Buyer does not apply to contracts: (a) for goods or services whose price depends on fluctuations in financial markets beyond the control of the Seller or supplier; (b) for goods prepared according to the consumer’s requests or personal needs; (c) for perishable goods or goods with a limited shelf life; (ç) for goods whose protective elements such as packaging, bands, seals, or wrappers have been opened after delivery, making them unsuitable for return for health and hygiene reasons; (d) for goods that are mixed with other products and cannot be separated due to their nature; (e) for tangible books, digital content, and computer consumables if the protective elements such as packaging, bands, seals, or wrappers have been opened after delivery; (f) for the delivery of newspapers and magazines, except for subscription agreements; (g) for contracts related to services that must be performed on a specific date or period, such as accommodation, transportation of goods, car rental, food and beverage supply, and leisure or entertainment services; (ğ) for services delivered immediately electronically or intangible goods delivered instantly to the consumer; and (h) for services that have started with the consumer’s consent before the expiration of the withdrawal period. The consumer Buyer cannot exercise the right of withdrawal in these contracts.
SHIPPING POLICY
1. Parties
This Shipping Policy (“Policy”) has been prepared by Tibet Atıcı, Tax Registration Number 7540458523, operating at the address […] (“Seller”), for the purpose of informing the person (“Buyer”) who purchases products through the website atici.us (“Site”) about shipping and delivery processes.
The Buyer declares that they have read, understood, and accepted the provisions of this Policy by accessing the Site and/or placing an order through the Site. This Policy constitutes an integral part of the Distance Sales Agreement (“Agreement”).
2. Scope and Subject
This Policy regulates the principles regarding the dispatch of products ordered through the Site, the selection of the carrier company, delivery time, delivery address, and responsibilities arising at the time of delivery.
3. Product/Service and Delivery Information
3.1. Information regarding the product type, total price, shipping fee (if any), delivery address, and recipient provided by the Buyer in relation to the order is included in the order flow and/or the Preliminary Information Form.
3.2. Carrier company information is determined based on the order from among the carrier companies contracted by the Seller, and shipment details (carrier company, tracking information, etc.) are automatically displayed to and/or communicated to the Buyer.
4. Delivery Time and Dispatch
4.1. Unless the ordered product is prepared in accordance with the Buyer’s requests or personal needs, the product shall be delivered to the Buyer or to the person/entity at the address specified by the Buyer within the period indicated in the Preliminary Information Form, depending on the distance of the Buyer’s place of residence, provided that the statutory period of 30 (thirty) days is not exceeded.
4.2. For delivery to be carried out, the Buyer must provide the necessary approvals electronically during the order process and must have paid the order price in full and completely using the selected payment method.
4.3. If, for any reason, the product price is not paid, is paid incompletely, or the payment is cancelled in bank records, the Seller shall not be obliged to deliver or dispatch the product; if such obligation has arisen, the Seller shall be deemed to be released from it.
5. Delivery Address and Recipient
5.1. The Buyer is obliged to enter the delivery address and recipient information accurately and completely.
5.2. If the product is to be delivered to a person/entity other than the Buyer, the Seller shall not be held responsible if the recipient refuses to accept the delivery.
5.3. If the Buyer is not present at the address where delivery is requested, the order shall not be left at another address under any circumstances. The Buyer shall be responsible for any consequences arising from the failure of delivery for this reason.
6. Risk and Liability During Transportation
6.1. The Seller shall be responsible for any loss or damage occurring until the product is delivered to the Buyer or to a third party designated by the Buyer other than the carrier determined by the Seller.
6.2. If the Buyer requests shipment through a carrier other than the carrier determined by the Seller, the Seller shall not be responsible for any loss or damage occurring after the product is delivered to the relevant carrier.
7. Impossibility of Delivery
7.1. In cases where the performance of the ordered goods or services becomes impossible, the Seller shall notify the Buyer in writing or via a durable medium within 3 (three) days from the date it becomes aware of such impossibility.
7.2. In such case, the process regarding any payments collected, including delivery costs if any, shall be carried out in accordance with the applicable legislation and the Seller’s other policies and agreements.
8. Inspection Upon Delivery
8.1. The Buyer must inspect the product before accepting delivery and must not accept delivery from the Seller’s representative or the carrier company if the product is defective or damaged in a manner apparent upon reasonable inspection.
8.2. If the Buyer neglects to inspect the product and accepts delivery, the product shall be deemed to have been received in sound and undamaged condition.